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    What is the shipping cost?

    • Townleygirl.com has a shipping rate depending on product size. Orders ship for a cost of $3.99-5.99. We do run promotions for free or reduced shipping. Check back on our website or sign up for our newsletters to receive the discount codes. 

     

    How long until my package is shipped?

    • Packages are shipped out of our office 1-2 business days after receiving an order. It will then take an additional 2-5 business days for you to receive your package. 

     

    Does Townleygirl ship internationally?

    • While our products can be found all over the world, right now our e-commerce platform is built specifically for customers in the USA. We will announce international shipments at a later date.

     

    How do I know my order has been received?

    • A confirmation e-mail will be sent once your order is received.

     

    How do I track my order?

    • An e-mail will be sent with tracking information once your order has shipped.

     

    What if I did not receive my package?

     

    How do I return a product?

    • For product purchased at Townleygirl.com, please send an e-mail to ecom@townleygirl.com within 14 days of receiving your package. Please include your order # and you will be e-mailed return instructions.
    • For products purchased in-store, please return it to your local retailer.

     

    What if the product I purchased was damaged?

    • For product purchased at Townleygirl.com, please send an e-mail to ecom@townleygirl.com within 14 days of receiving your package. Please include your order # and you will be e-mailed return instructions and take a picture of the damage to keep for your records.
    • For products purchased in-store, please return it to your local retailer.

     

    How do I contact Townleygirl about product safety concerns?

    • All of our products are tested rigorously for child safety. If you need to get in touch with us, please e-mail customersupport@townleygirl.com with the barcode of your product, and we'll be sure to help you out.