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    What is the shipping cost?

    • has a shipping rate depending on product size. Orders ship for a cost of $3.99-5.99. We do run promotions for free or reduced shipping. Check back on our website or sign up for our newsletters to receive the discount codes. 


    How long until my package is shipped?

    • Packages are shipped out of our office 1-2 business days after receiving an order. It will then take an additional 2-5 business days for you to receive your package. 


    Does TownleyGirl ship internationally?

    • While our products can be found all over the world, right now our e-commerce platform is built specifically for customers in the USA. We will announce international shipments at a later date.


    How do I know my order has been received?

    • A confirmation e-mail will be sent once your order is received.


    How do I track my order?

    • An e-mail will be sent with tracking information once your order has shipped.


    What if I did not receive my package?

    • Please email and we'd be happy to look into your shipment. 


    How do I return a product?

    • If you are unsatisfied with a product purchased on, please email and we will do our best to assist you.
    • For products purchased in-store, please return them to your local retailer.


    What if the product I purchased was damaged?

    • For a product purchased on, please email and we will do our best to assist you.
    • For products purchased in-store, please return them to your local retailer.


    How do I contact TownleyGirl about product safety concerns?

    • All of our products are tested rigorously for child safety. If you need to get in touch with us, please e-mail with the bar code of your product, and we'll be sure to help you out. 


    Are all of TownleyGirl's nail polishes water-based, bubble-gum scented, peelable and non-toxic?

    • Most of TownleyGirl's nail polishes are water-based, bubble-gum scented, peelable and non-toxic.
    • The exceptions include any nail polishes in the following product lines, which have lacquer based nail polish and are not scented or peelable:
      • The Nightmare Before Christmas
      • Townley Cosmetics


    Are TownleyGirl products gluten free?

    • All of our products are vegan and not made with gluten!


    Is TownleyGirl cruelty free?

    • Yes, we love our furry friends. We're animal-friendly and cruelty free!
    • We are registered with the PETA foundation (People for the Ethical Treatment of Animals).



    What if I have nut allergies? 

    • None of TownleyGirl's products are manufactured with nut products or byproducts; however, they may be produced in factories that also produce products with nuts.